FAQ
Can I call in for a same day appointment?
YES - if it’s for matters of an URGENT nature such as sudden illness, chest pain, bleeding, difficulty breathing, head injury, trauma, or care for high risk patients such as young children or elderly. The phone lines open at 9:00 am for these urgent appointments.
Can I book ahead for an appointment?
YES – patients need to set up future appointments for routine things such as prescription refills, follow up of lab results, general non-urgent health concerns, physicals, biopsies, Marine Medicals and Drivers Medicals. Please do not call in right at 9:00 am for future appointment as the lines are very busy.
Can I come in as a Walk-In Patient?
Length of appointment?
Please advise reception if you are booking any of the following to allow for proper set up and longer time allotments:
- Physicals
- Drivers Medical
- Seafarers Medical
- Biopsies
- Counselling
- Long Forms
Please advise reception if you are booking any of the following to allow for proper set up and longer time allotments:
- Physicals
- Drivers Medical
- Seafarers Medical
- Biopsies
- Counselling
- Long Forms
Do I have to see a doctor
to get a refill on my prescription?
YES – please plan to book such at least 3 weeks in advance to ensure you get in before you run out of your medications.
WCB
Advise reception upon each arrival if this visit is for a work related injury.
Missed Appointment Fees
Cancellations must be made by 9am on the day of the appointment, or the following fees will be charged:
- Routine Visit: $30.00
- Long Procedure Visit: $50.00
If you can not keep your appointment, be sure to call and cancel it, as missed appointment fees will be charged.
Does reception need to know
the nature of my appointment?
The choice is yours on what you share, but the more information that you provide enables us to triage care. It also allows us to set up any medical equipment, prepare paperwork, and/or determine the length of appointment time required.
General Info
We try our best to accommodate all patients, but our priority is always for attending to serious medical situations.
We reserve the right to refuse service for disrespectful or rude behaviour.
Everything in this office is kept in strict confidentiality and Rules of Privacy apply to correspondence.
